Customer Support Engineer - Dublin

Engineering / Trades
Ref: 296 Date Posted: Tuesday 27 Oct 2020
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Red Chilli Recruitment are working with an international leader in cash management / payment solutions who are looking for a Customer Support Engineer to be based on one of their clients site in the Dublin area.

Reporting to the Service Manager, the successful individual will be responsible for providing onsite support for the customer which will include the service, repair, preventative maintenance and installation of their larger cash management and banknote security systems, working to strict SLA’s and resolving technical issues with support of technical support if needed.

You will be qualified to ONC/OND OR HNC / HND or above within Electrical, Electronic or Mechanical Engineering or a related subject and be able to demonstrate previous commercial experience of working within a field service / customer support capacity, working on the service, repair, and installation of large cash management / bank note security systems, large industrial printing equipment, high speed special purpose equipment / machinery of similar equipment.

Have a general all round understanding of mechanics, electronics, software, and IT: Experience of basic fault finding down to component level using hand held test equipment as well as possess a full clean UK driving licence.

The successful individual will be required to work hours that fall between 6am – 6pm Monday – Friday dependent on the customer requirements.

This position is offering a salary of 30,000 Euros

Shift Allowance of 5250 Euros

25 days holiday

Non contributory pension

Sick pay scheme

Annual discretionary bonus scheme

Annual Pay Review

All roles will be subject to a 10 year background check at offer stage which can take 3-6 weeks.